Elevate Workplace Communication for a Business Boost

Clear communication is critical in achieving strong working relationships at all levels of an organization, which has proved even more true since the COVID-19 pandemic introduced us to a remote workforce.

Employers that dedicate time and effort to establishing clear lines of communication foster trust among employees, boosting productivity, output, and morale. Similarly, employees who communicate effectively with colleagues, managers, and customers are invaluable assets to an organization. This skill often distinguishes individuals from other applicants when applying for jobs.

Conversely, poor communication in the workplace inevitably results in unmotivated staff who may lose confidence in their abilities and the organization itself. Thus, strong communication is fundamentally important to a business.

Why Communication Is Crucial

• Team Building: Building effective teams hinges on how well team members communicate and collaborate. Implementing effective communication strategies will significantly contribute to team effectiveness, improving morale and employee satisfaction.
• Employee Satisfaction: Employee satisfaction heavily depends on having a voice and being heard, whether it’s sharing an idea or voicing a complaint. Open lines of communication will allow everyone to communicate, whether with peers, colleagues, or superiors.
• Innovation: Employees who feel comfortable communicating openly without fear of retribution or ridicule are more likely to bring their ideas to the table. An organization that encourages open dialogue is much more likely to lead with innovation.
• Growth: Effective lines of communication will ensure you are delivering a consistent message, both internally and externally. Growth projects rely on open communication between all involved, whether internal or external, being on the same page.
• Effective Management: Effective communicators are better equipped to manage their teams. Conflict management, task delegation, relationship building, and motivation are easier when you’re a clear communicator.

Steps to Improve Communication

• Illustrate Goals and Expectations: Managers should provide clear, achievable goals to teams, detailing the specific requirements of any project. It is essential to ensure that all staff are aware of the objectives of the project, the department, and the organization.
• Speak Plainly: Be sure your message is accessible and clear to the audience. Deliver your message clearly without causing confusion.
• Maintain Involvement: Keep your team involved by actively seeking progress reports and updates. Doing so is key when involving remote workers.
• Show Empathy: Remember that communication is a two-way road. Encourage dialogue with the other party. Listen to them. It shows respect and provides insight into any issues you might need to address.

If you want to learn more about how to improve your communication skills, check out Employers Council’s training catalog, which features courses such as Communication Skills for the Workplace and Effective Listening Skills. Employers Council members get a reduced rate on training courses. Click here to learn how to become a member.