HR Competencies

  • Communication


To help writers at all levels improve the way in which attitude and tone are communicated in writing. Participants will learn tactics for improving organization in messages so that the purpose is easier for the recipient to identify and techniques for using sentence structures and vocabulary to better convey the appropriate tone to the reader. By analyzing example messages and sentences, as well as producing their own, participants will learn the tools to convey their messages more effectively—positively, clearly, and politely—to their readers.


Understand How We Read

  • Identifying critical places for information in messages and paragraphs
  • Formatting a message to emphasize important information
  • Reviewing what is most important to the reader

Review How Writing is Different from Other Forms of Communication

  • Investigating what is missing from writing
  • Discovering what tools we can use to write
  • Sentence structure
  • Vocabulary
  • Punctuation
  • Practicing “translation” from speaking and thinking to writing

Analyze Sample Messages and Create Our Own

  • Choosing which messages are better based on organization and clarity of ideas
  • Identifying which sentences are better based on sentence structure and vocabulary
  • Crafting sentences and messages using discussed techniques

Who Should Attend

Professionals who want to improve the tone of their written communication or learn techniques to help others improve tone and attitude in writing

BONUS! Individual Review Option:

The instructor will confidentially review your writing and return it to you during the class. Please email up to three short documents (maximum five pages each) to, ATTN: Jenny Morse. Documents must be received one week prior to date of workshop.


Jenny Morse, Ph.D., Appendance, Inc



0.60 Continuing Education Units
Course ID #WRTG114

Class Details

There are no scheduled instances of this class for the remainder of the year. Check out our new course catalog this fall, or click below to explore onsite options.

Don’t have time to come to us? Are you looking to train a group of your employees and have the content tailored to your needs? You need an on-site!

Don't see what you are looking for?

Contact Us