HR Competencies

Relationship Management

Communication

Objective

Discover how to create customer service experiences, which ensure that people leave not just as “satisfied customers” but “loyal customers.” It explores methods to CONNECT with customers for a truly personalized experience, practices skills to ACKNOWLEDGE the customer’s needs in difficult situations, and determines appropriate ACTION steps for follow up and completion.

Benefits include your ability to:

  • Adapt the newly learned tools to your own work situations
  • Discover practical, ready-to-use ideas for various phases of customer interaction
  • Build confidence in handling tricky situations, leading to more enjoyable customer interactions, and an increased feeling of job satisfaction and accomplishment
  • Walk away with a personalized, self-created service brand which will energize you in your service role and guide you in challenging situations

Outline

Connect

  • Anticipate customer needs
  • Adapt to varying communication styles
  • Practice positive language skills 

​​​Acknowledge

  • Employ a 3-step method for handling difficult customer situations 

Act

  • ​Identify action steps which ensure the customer experience is positive
  • Determine critical follow-up steps

Designed For

Any individual who has direct or indirect customer contact, including managers of customer relation functions

Facilitator

Employers Council staff

This class is particularly effective as a customized on-site program tailored to specific customer relations issues within an organization. Please call registration for details.​


Credits

0.40 Continuing Education Units
3.75 SHRM-PDC
Course ID #CUST101



Class Details

Location:Employers Council - Northern Regional Office, 5250 Hahns Peak Dr Ste 140, Loveland, CO 80538-8712
Date:01/11/2019
Time:8:30 am to 12:30 pm
List Price:$165.00
Note:Video Conference Class
Location:Employers Council, 1799 N Pennsylvania St, Denver, CO 80203-1310
Date:01/11/2019
Time:8:30 am to 12:30 pm
List Price:$165.00
Location:Employers Council, 1799 N Pennsylvania St, Denver, CO 80203-1310
Date:04/19/2019
Time:8:30 am to 12:30 pm
List Price:$165.00
Location:Employers Council - Southern Regional Office, 6005 Delmonico Dr Ste 250, Colorado Springs, CO 80919-2255
Date:06/20/2019
Time:8:30 am to 12:30 pm
List Price:$165.00
Location:Employers Council, 1799 N Pennsylvania St, Denver, CO 80203-1310
Date:07/12/2019
Time:8:30 am to 12:30 pm
List Price:$165.00
Location:Employers Council - Northern Regional Office, 5250 Hahns Peak Dr Ste 140, Loveland, CO 80538-8712
Date:10/24/2019
Time:8:30 am to 12:30 pm
List Price:$165.00
Location:Employers Council, 1799 N Pennsylvania St, Denver, CO 80203-1310
Date:11/12/2019
Time:8:30 am to 12:30 pm
List Price:$165.00
Location:Employers Council - Arizona Regional Office, 7975 N Hayden Rd Ste D280, Scottsdale, AZ 85258-3247
Date:01/11/2019
Time:8:30 am to 12:30 pm
List Price:$165.00
Note:Video Conference Class
Location:Employers Council - Arizona Regional Office, 7975 N Hayden Rd Ste D280, Scottsdale, AZ 85258-3247
Date:04/19/2019
Time:7:30 am to 11:30 am
List Price:$165.00
Note:Video Conference Class
Location:Employers Council - Arizona Regional Office, 7975 N Hayden Rd Ste D280, Scottsdale, AZ 85258-3247
Date:09/04/2019
Time:8:30 am to 12:30 pm
List Price:$165.00

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