become an effective workplace leader.
Day 1: Art of Leadership
Which leadership behaviors produce the most desirable results? This question has long been pondered by politicians, military leaders and business leaders. This session explores leadership from the perspectives of theory, data-based research, history and the experience and insights of class participants. Our study will identify desired leadership results and the behaviors and perspectives required to obtain those results.
Day 2: Collaboration and Teams
Organizations seek to boost productivity and employee participation through more effective groups or teamwork. What is often not under- stood, though, is that disagreement and conflict can actually help teams achieve optimal outcomes—provided the team members have the necessary skills. In this session, participants learn these skills using the DiSC assessment to better understand their interperson- al style and then use that understanding to solve a hypothetical situation, both individually and as a team.
Day 3: Managing Workplace Conflict
Conflict is inevitable in any group or organization, and may actually be an asset by providing opportunities for creativity, collaboration and improvement. This session emphasizes the skills needed to effectively and productively manage conflict by understanding one's emotions and conflict styles and understanding each individual's issues, positions and interests. The Thomas-Kilmann Conflict Mode instrument will provide participants insights into their particular styles of addressing conflict.
Day 4: Decision Making and Leading Change
Decision Making: We usually attribute flawed decisions to incompetence, inexperience, lack of intelligence or intentional deception. But the reality is that it is not these factors that cause faulty decisions. In this session, we examine why people and organizations make poor decisions. We will delve into some cognitive psychology, group dynamics and theories of organizational culture—examining decision making at three levels: Individual, Group and Organizational.
Leading Change: This session helps managers better understand the nature and necessity of change, its impact on people and how to meet the challenge it presents. Participants learn strategies that help accelerate the change process, increase acceptance, and minimize a decline in productivity. Emphasis is placed on coaching and leading a team through a complex change situation.
Participants will receive a certificate of completion upon completing all four (4) sessions.