HR Competencies

  • Consultation 
  • Critical Evaluation 


For some of us, organized problem solving looks more like throwing darts at the wall and seeing where they land—random, haphazard and reliant on luck. While none of us is fortunate enough to have a crystal ball, we don’t really need one if we can take a methodical approach to working through organizational problems.

The goal of this class is to teach participants the elements and skills of effective problem-solving. Participants will experience each phase of a four-part problem-solving model, from contextual analysis to implementation analysis. Each phase of the model is explored and integrated with opportunities for specific skill development and exposure to tools that support effective problem solving. The process begins with selecting the correct problem to work on and identifying organizational processes that support and hinder problem solving, then moves into distinguishing cause from effect, and generating alternatives using different tools and methodologies, and, finally, how to craft an effective implementation plan.


  • Identify barriers and roadblocks to effective problem solving in your organization
  • Assess your own current problem-solving style and approach
  • Understand the four-part problem-solving process using applicable problem-solving tools
  • Apply the tools to real-time challenges in your organization

Who Should Attend

Managers, supervisors, human resources professionals, or any employee who desires to become a more effective problem solver. This class is particularly effective for intact work-groups.

On-Site Option

In addition to the standard on-site rate, this session has additional materials fees.


Employers Council staff


Great on-site!



0.65 Continuing Education Units
Course ID #PBSLV103

Class Details

There are no scheduled instances of this class for the remainder of the year. Check out our new course catalog this fall, or click below to explore onsite options.

Don’t have time to come to us? Are you looking to train a group of your employees and have the content tailored to your needs? You need an on-site!

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