In this course, you will discover how to create customer service experiences that ensure that people leave as “satisfied customers" and “loyal customers." It provides opportunities to explore methods to connect with customers for a truly personalized experience, practice skills to acknowledge customers' needs in difficult situations, and determine appropriate action steps for follow up and resolution.


Upon completion of this course, you will have gained the knowledge necessary to:

  • ​​Adapt newly learned tools to your own work situations
  • Implement practical, ready-to-use ideas for various phases of customer interaction
  • Build confidence in handling difficult customer interactions, leading to more enjoyable customer contacts and an increased feeling of job satisfaction and accomplishment
  • Implement various communication styles, effective empathy statements, mirror content, probing questions, and follow-through for successful customer interactions ​

Who Should Attend

This course is ideal for any individual who has direct or indirect customer contact, including managers of customer relation functions.​

*Upon purchase, this online course is available to you for 30 days. It includes valuable templates and downloadable resources to accompany your learning and application. Please note, your purchase of this course is meant for your sole use. Please do not share your log-in credentials or resources.


0.10 Continuing Education Units
Course ID #CUST101_LMS

Class Details

There are no scheduled instances of this class for the remainder of the year. Check out our new course catalog this fall, or click below to explore onsite options.

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