Today’s administrative support staff hold a highly important position in the workplace. They have taken on more and varied responsibilities as strategic leaders in their organizations. This popular class offers participants opportunities to reflect on personal core values that shape their leadership style and to learn skills and strategies for achieving success.


  • Explain the difference between managers and leaders
  • Clarify personal values
  • Identify personal values needed to become a stronger leader and enhance professionalism
  • Identify the characteristics of leaders
  • Identify personal areas of excellence and areas for improvement
  • Identify and discuss personal and professional role models
  • Assess personal leadership qualities
  • Practice leader communication skills
  • Identify how to find a mentor
  • Identify how to develop and rate a mentor relationship
  • Determine how to identify a protégé, assess their development needs, agree on expectations, set a plan for implementation
  • Explore ways to inspire and motivate others to develop their leadership characteristics

Who Should Attend

All levels of administrative assistants and support staff


Doug Gertner, Ph.D., Workplace Seminars and Solutions



0.70 Continuing Education Units
Course ID #SPEC457

Class Details

There are no scheduled instances of this class for the remainder of the year. Check out our new course catalog this fall, or click below to explore onsite options.

Don’t have time to come to us? Are you looking to train a group of your employees and have the content tailored to your needs? You need an on-site!

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