Conflict is a necessary, and often positive, element of a healthy and innovative organization. Unfortunately, ongoing, unresolved and/or escalating conflict likely impacts not only those directly involved, but also productivity, the team environment, customer perceptions and the bottom line.
When conflict escalates, Employers Council can help your organization address it directly and professionally. Our Conflict Resolution Service assesses the circumstances and then gives objective and practical guidance. We provide organizations with the tools to rebuild damaged working relationships while remaining goal-oriented and future focused.
Our Conflict Resolution Services
- Group Level Assessments
- Workplace Mediation
- Team/Group Facilitation
- Workplace Coaching
Workplace Mediation services provide a confidential process where a qualified/certified, neutral, and independent mediator facilitates a conversation between people involved in an interpersonal conflict, ongoing disagreement, or dispute. The workplace mediators’ role is to serve as a skilled listener, facilitator and interpersonal dynamics and communication resource and to provide a structured process that assists with establishing communication norms, identifying core issues and needs, developing options, and guiding the involved parties to determine mutually agreeable solutions.
Mediation provides a safe space and structure for parties to begin to see a bigger picture perspective about the relationship dynamic and understand their role or contribution to the conflict. Through guidance from a skilled and experienced mediator, parties to the mediation may practice:
- Critical communication skills
- Self-reflection and self-awareness
- Key empathy skills
- Engaging in dialogue to co-create a path to resolution
- Tools to begin a new, more effective working relationship
Workplace Mediation FAQs
Following are some potential if not common parties who have utilized and benefited from the support of Conflict and Workplace Mediation. Mediation can be a viable and needed intervention when conflict arises between or within:
- Board Members
- Senior Leaders or Leadership Teams
- Founders / Owners
- Various levels of Managers
- Staff and Managers
- Teams and Groups
Following are potential benefits of reduced conflict and having an organization whose leaders and employees are more skilled at navigating difficult workplace and interpersonal dynamics:
- Savings of time and money, and restored productivity
- Reduced costs compared with litigation, hiring and firing
- Stronger team connection and improved collaboration
- A way to begin to heal relationships which fosters collaboration and innovation
Not always. Interpersonal conflict between employees can be damaging for the organization’s bottom line and tends to be a significant distraction for managers and front-line employees alike. Here are some interesting statistics regarding workplace conflict:
- 60-80% of all difficulties in organizations stem from strained relationships between employees, not from deficits in individual employee’s skill or motivation
- 85% of employees experience some kind of conflict
- At least 25-40% of HR and a leader’s time each week is spent just addressing (not resolving) interpersonal conflicts
- 60% of employees never receive basic conflict management classes or training for conflict resolution in the workplace
- 49% of workplace conflict happens as a result of personality clashes and egos
- 27% of employees have seen personal attacks arise from conflicts
Source: Psychology Today
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