HR Competencies


  • Communication
  • Consultation


This class focuses on the essential observation and intervention skills necessary to effectively facilitate groups through their daily interactions, programs, and projects. Participants learn to clarify their role and grow their skills as facilitators. There are many opportunities to practice and hone facilitation skills in a series of small group activities.
Facilitation comes from the Latin word “to make easy.” Effective facilitators ask themselves two questions: “What do I notice?” and “What, if anything, do I need to do about what I notice?” Join this class and learn how to best answer these questions and put the essential skills into practice.


  • Define facilitation
  • Understand the balance between leading and facilitating
  • Observe group dynamics
  • Identify and establish group norms
  • Determine appropriate intervention techniques
  • Maintain an environment conducive to maximum interaction and productivity

Who Should Attend

Supervisors, managers, team leaders, or anyone who facilitates groups/teams

Facilitation Skills Coaching Services

Customized coaching services are available to provide one-on-one feedback and guidance as you build your facilitation skills. Contact the Organizational Development and Learning Department for more information.


Employers Council staff



1.30 Continuing Education Units
12.00 HRCI-General
12.00 SHRM-PDC
Course ID #TEAM101

Class Details

There are no scheduled instances of this class for the remainder of the year. Check out our new course catalog this fall, or click below to explore onsite options.

Don’t have time to come to us? Are you looking to train a group of your employees and have the content tailored to your needs? You need an on-site!

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