To help participants recognize and gain a greater understanding of the unique needs of different generations in the workforce. A generation is defined as a society-wide peer group who possess a commonality of experiences. These common experiences result in members of the same generation sharing common attitudes and behaviors. Differences among generations can negatively affect the work environment, and, if not addressed, may create rifts in the workplace. Participants will spend time understanding how communication and motivation can differ among generations. Through class activities, participants will gain skills to work more effectively with members of different generations. 


  • Analyzing and appreciating the influencers of each generation 
  • Examining the impact of historical and cultural factors on generational outlook 
  • Discussing how each generation’s attitudes and behavior are shaped by other generations 
  • Practicing adapting your generational style to interact more effectively with members of different generations 
  • Cultivating a generationally inclusive workplace 

Who Should Attend 

Management, supervisors, administration, customer service, human resources professionals, training, sales, and anyone whose success depends on the ability to relate to others 


Employers Council staff


Course ID #PDEV115H

Class Details

There are no scheduled instances of this class for the remainder of the year. Check out our new course catalog this fall, or click below to explore onsite options.

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