Emotional Intelligence (EI) is understanding how our communication and outlook affect others in personal and professional relationships. Leaders are most successful when they use emotional intelligence to recognize their own strengths and weaknesses and regulate how they interact with others. In turn, this ability significantly impacts their employees’ performance and job satisfaction. In this class, we explore the four key skills of EI and how they can be used to create more effective workplace relationships. We also focus on a related and important skill: Optimism. This skill allows successful supervisors to turn setbacks into catalysts for improved performance. Finally, we address the role of resilience when facing professional setbacks or difficulties. Every employee can learn and use resilience to increase their own and others’ commitment to achieving success despite difficulties.


  • ​Review the EI model and its link to workplace and personal behaviors
  • Learn specific techniques to develop self-awareness and selfmanagement, two key EI competencies
  • Identify common communication patterns that reflect emotional intelligence and learn how to reframe communication for more effectiveness
  • Learn the importance of optimism in viewing workplace challenges and construct specific ways to view setbacks as opportunities
  • Strengthen one’s capacity to use resilience to recover quickly and successfully from difficulties and move forward in the face of adversity and stress

Who Should Attend

Formal and informal leaders who desire to be more effective


Van Potter, M.Ed., Lodestar Inc.


Course ID #MGMT179

Class Details

There are no scheduled instances of this class for the remainder of the year. Check out our new course catalog this fall, or click below to explore onsite options.

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