HR Competencies

  • Relationship Management
  • Communication
  • Ethical Practice


When communication goes awry, it is often difficult to identify where things went wrong, and to determine how to reframe the conversation in a more productive and positive way. This workshop is based on in-depth research and practical tools to support each person in accessing the critical awareness needed to improve or modify their interpersonal communication in the workplace.

This rich, inter active, and intentionally introspective class allows participants to work with and examine their internal and external interpersonal habits that impact their ability to enhance and improve relationships. Through the use of communication theory, a communication style assessment, class exercises, and feedback, participants will deepen their self-awareness and explore interpersonal skills to become more thoughtful and effective communicators.


  • Examine the essentials of the communication process
  • Explore how life experiences, beliefs, and perceptions affect communication
  • Understand personality preferences using the Insight Inventory assessment
  • Adapt communication styles to enhance effectiveness
  • Recognize dysfunctional patterns of communication
  • Practice effective communication skills
  • Demonstrate listening from a leveling place
  • Deliver and receive feedback
  • Make a commitment to implement realistic changes

Who Should Attend

Anyone who wishes to develop more effective communication in the workplace

On-Site Option

In addition to the standard on-site rate, this session has additional materials fees.


Employers Council staff


Great on-site!



1.80 Continuing Education Units
16.50 SHRM-PDC
Course ID #COMM108

Class Details

There are no scheduled instances of this class for the remainder of the year. Check out our new course catalog this fall, or click below to explore onsite options.

Don’t have time to come to us? Are you looking to train a group of your employees and have the content tailored to your needs? You need an on-site!

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