HR Competencies

 
  • Consultation
  • Relationship Management
 

Objective

One of the most critical and demanding elements of a management or HR role is assisting others in the resolution of conflict and determining the appropriate strategy for intervening. In this class, participants explore red flags that indicate conflicts are escalating and assess various options for addressing these conflicts. Through simulations and exercises, participants practice critical conflict management tools for navigating others through conflict including conducting one-on-one conflict coaching and facilitating employees through conflict conversations. Using the Conflict Dynamics Profile, participants also assess their own conflict management patterns so they can bring a greater level of awareness and effectiveness to helping others in conflict.
 

Outline

  • Recognize key indicators to conflict and identify appropriate intervention strategies
  • Assess personal responses to conflict using the Conflict Dynamics Profile
  • Examine constructive and destructive responses to conflict
  • Coach employees in developing conflict management skills
  • Facilitate employees through conflict using a conflict facilitation model

Designed For

Human resources professionals, supervisors, and managers who find themselves helping others in conflict

Facilitator

Employers Council staff​

On-Site Option

Conflict Strategies can be facilitated as a powerful management development experience. In addition to the standard on-site rate, this session has additional materials fees.

Credits

0.70 Continuing Education Units
6.50 HRCI-General
6.50 SHRM-PDC
Course ID #CONF114



Class Details

Location:Employers Council, 1799 N Pennsylvania St, Denver, CO 80203-1310
Date:01/22/2019
Time:8:30 am to 4:30 pm
List Price:$235.00
Location:Employers Council - Northern Regional Office, 5250 Hahns Peak Dr Ste 140, Loveland, CO 80538-8712
Date:04/04/2019
Time:8:30 am to 4:30 pm
List Price:$235.00
Location:Employers Council - Southern Regional Office, 6005 Delmonico Dr Ste 250, Colorado Springs, CO 80919-2255
Date:05/01/2019
Time:8:30 am to 4:30 pm
List Price:$235.00
Location:Employers Council, 1799 N Pennsylvania St, Denver, CO 80203-1310
Date:06/07/2019
Time:8:30 am to 4:30 pm
List Price:$235.00
Location:Employers Council, 1799 N Pennsylvania St, Denver, CO 80203-1310
Date:09/26/2019
Time:8:30 am to 4:30 pm
List Price:$235.00
Location:Employers Council - Arizona Regional Office, 7975 N Hayden Rd Ste D280, Scottsdale, AZ 85258-3247
Date:05/22/2019
Time:8:30 am to 4:30 pm
List Price:$235.00
Location:Employers Council - Arizona Regional Office, 7975 N Hayden Rd Ste D280, Scottsdale, AZ 85258-3247
Date:12/05/2019
Time:8:30 am to 4:30 pm
List Price:$235.00

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