HR Competencies

  • Communication
  • Relationship Management

Objective

 

Participants gain a deeper understanding of their conflict patterns and acquire skills for responding constructively to interpersonal conflicts. Often people in organizations respond to conflict by trying to avoid it, or by reacting inappropriately because they don’t know how to manage the emotions or perceptions that are driving the conflict. Ineffective conflict management is time-consuming, costing organizations money and productivity. This class is about managing differences productively and efficiently while maintaining positive relationships.

Outline

Understanding the nature of conflict: exploring common myths and metaphors about conflict

Building Skills for Constructive Resolution

  • ​Creating an effective environment
  • Collecting information about the conflict
  • Communicating needs and desires
  • Creating options for mutual benefit
  • Confirming agreements to a solution

Understanding Personal Responses in Conflict

• Conflict style assessment
• Identifying alternative strategies
• Conveying understanding

Designed For

All levels of management and staff who are interested in constructive conflict

Facilitator

Employers Council staff

 

On-Site Option

In addition to the standard on-site rate, this session has additional materials fees.


 

Credits

0.70 Continuing Education Units
6.50 SHRM-PDC
Course ID #CONF102



Class Details

Location:Employers Council, 1799 N Pennsylvania St, Denver, CO 80203-1310
Date:01/09/2019
Time:8:30 am to 4:30 pm
List Price:$225.00
Location:Employers Council, 1799 N Pennsylvania St, Denver, CO 80203-1310
Date:03/18/2019
Time:8:30 am to 4:30 pm
List Price:$225.00
Location:Employers Council, 1799 N Pennsylvania St, Denver, CO 80203-1310
Date:05/16/2019
Time:8:30 am to 4:30 pm
List Price:$225.00
Location:Employers Council, 1799 N Pennsylvania St, Denver, CO 80203-1310
Date:06/25/2019
Time:8:30 am to 4:30 pm
List Price:$225.00
Location:Employers Council - Northern Regional Office, 5250 Hahns Peak Dr Ste 140, Loveland, CO 80538-8712
Date:07/17/2019
Time:8:30 am to 4:30 pm
List Price:$225.00
Location:Employers Council, 1799 N Pennsylvania St, Denver, CO 80203-1310
Date:08/06/2019
Time:8:30 am to 4:30 pm
List Price:$225.00
Location:Employers Council, 1799 N Pennsylvania St, Denver, CO 80203-1310
Date:09/23/2019
Time:8:30 am to 4:30 pm
List Price:$225.00
Location:Employers Council, 1799 N Pennsylvania St, Denver, CO 80203-1310
Date:10/25/2019
Time:8:30 am to 4:30 pm
List Price:$225.00
Location:Employers Council, 1799 N Pennsylvania St, Denver, CO 80203-1310
Date:11/13/2019
Time:8:30 am to 4:30 pm
List Price:$225.00
Location:Employers Council - Arizona Regional Office, 7975 N Hayden Rd Ste D280, Scottsdale, AZ 85258-3247
Date:02/21/2019
Time:8:30 am to 4:30 pm
List Price:$225.00
Location:Better Business Bureau - Maricopa Campus, 1010 E Missouri Ave, Phoenix, AZ 85014-4585
Date:08/08/2019
Time:8:30 am to 4:30 pm
List Price:$225.00
Location:Employers Council - Arizona Regional Office, 7975 N Hayden Rd Ste D280, Scottsdale, AZ 85258-3247
Date:10/03/2019
Time:8:30 am to 4:30 pm
List Price:$225.00

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