Participants gain a deeper understanding of their conflict patterns and acquire skills for responding constructively to interpersonal conflicts. Often people in organizations respond to conflict by trying to avoid it, or by reacting inappropriately because they don’t know how to manage the emotions or perceptions that are driving the conflict. Ineffective conflict management is time-consuming, costing organizations money and productivity. This class is about managing differences productively and efficiently while maintaining positive relationships.

Understanding the nature of conflict: exploring common myths and metaphors about conflict

• Conflict style assessment

• Identifying alternative strategies

• Conveying understanding

All levels of management and staff who are interested in constructive conflict

Employers Council staff