HR Competencies

  • Communication


Communicating well can be challenging in any setting, but is an essential skill for individuals, teams and organizations when navigating difficult topics. This class provides you a solid understanding of communication dynamics and helps you successfully exchange ideas with others even in emotional or tense settings.


  • Understand how differences in styles can create barriers to good communication
  • Choose effective strategies for resolving difficulties
  • Apply specific skills for handling complicated interpersonal matters
  • Expand your ability to listen and talk about issues to influence others and achieve productive outcomes
  • Learn to gauge others’ interests and intent
  • Increase your personal effectiveness by being self-aware and self-regulating in addressing conflicts

Who Should Attend

Non-management and support staff personnel who frequently work with difficult people or situations


Additional Consideration: Training on this topic for your management team is also available.

On-site Option

This class is available exclusively as an on-site program.


Employers Council staff


Great on-site!



Course ID #COMM122

Class Details

There are no scheduled instances of this class for the remainder of the year. Check out our new course catalog this fall, or click below to explore onsite options.

Don’t have time to come to us? Are you looking to train a group of your employees and have the content tailored to your needs? You need an on-site!

Don't see what you are looking for?

Contact Us