When you participated in the
“Communicating Effectively in Difficult Situations for Managers and
Supervisors” workshop, you were introduced to the I-SkillsZone System of
communication as an approach to engaging difficult situations productively. As
a response to requests by past participants, this one-day advanced workshop is
designed to provide additional consultation and training that focuses on
specific situations and applications.
Increase your confidence and
- Change distressing/unproductive relationship patterns.
- Understand and reduce negative triangulation (three-person interactions).
- Choose effective intervention/facilitation modes to bring about positive change.
- Create collaborative solutions to complicated situations.
- Build more satisfying and productive working relationships.
Practical Learning Methods
Participate in a variety of
interactive learning methods:
- Brief conceptual presentations
- Instructor consultations and live demonstrations of facilitation processes
- Use of your own real issues/situations to learn multiple modes of intervention
- Practice of several modes of intervention
- Coaching and process feedback
Bring Your I-SkillsZone
Workbook to the Workshop
- Participants will each receive a set of large Information Wheel and Listening Cycle skills mats to keep and use for their own applications back the job.
- Additional handouts will be provided to supplement the I-SkillsZone Workbook.
You will understand and be able
- Apply “ Human Checkers” — a non-verbal technique for assessing and altering strained/ineffective relationship patterns with difficult people
- Conduct tough one-to-one conversations
- Deal more effectively with resistance
- Build positive triangulations
- Resolve two-person conflicts
- Process complex team issues/conflicts
- Facilitate intergroup/departmental conflict
- Give positive feedback effectively
- Manage more collaboratively
Managers and supervisors who
have taken Course ID# Comm101 “Communicating Effectively in Difficult
Situations for Managers and Supervisors”
Sherod Miller, Ph.D.,
Interpersonal Communication Programs, Inc.