When you participated in the “Communicating Effectively in Difficult Situations for Managers and Supervisors” workshop, you were introduced to the I-SkillsZone System of communication as an approach to engaging difficult situations productively. As a response to requests by past participants, this one-day advanced workshop is designed to provide additional consultation and training that focuses on specific situations and applications.


Increase your confidence and ability to:

  • Change distressing/unproductive relationship patterns.
  • Understand and reduce negative triangulation (three-person interactions).
  • Choose effective intervention/facilitation modes to bring about positive change.
  • Create collaborative solutions to complicated situations.
  • Build more satisfying and productive working relationships.

Practical Learning Methods

Participate in a variety of interactive learning methods:

  • Brief conceptual presentations
  • Instructor consultations and live demonstrations of facilitation processes
  • Use of your own real issues/situations to learn multiple modes of intervention
  • Practice of several modes of intervention
  • Coaching and process feedback

Bring Your I-SkillsZone Workbook to the Workshop

  • Participants will each receive a set of large Information Wheel and Listening Cycle skills mats to keep and use for their own applications back the job.
  • Additional handouts will be provided to supplement the I-SkillsZone Workbook.

Behavioral Outcomes

You will understand and be able to:

  • Apply “ Human Checkers” — a non-verbal technique for assessing and altering strained/ineffective relationship patterns with difficult people
  • Conduct tough one-to-one conversations
  • Deal more effectively with resistance
  • Build positive triangulations
  • Resolve two-person conflicts
  • Process complex team issues/conflicts
  • Facilitate intergroup/departmental conflict
  • Give positive feedback effectively
  • Manage more collaboratively

Designed for

Managers and supervisors who have taken Course ID# Comm101 “Communicating Effectively in Difficult Situations for Managers and Supervisors”


Sherod Miller, Ph.D., Interpersonal Communication Programs, Inc.


0.65 Continuing Education Units
Course ID #COMM124

Class Details

There are no scheduled instances of this class for the remainder of the year. Check out our new course catalog this fall, or click below to explore onsite options.

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