HR Competencies

  • Business Acumen
  • Consultation Objective


Whether managers are trying to help employees sharpen their skills, develop themselves toward future goals, or rebound after derailing, employees greatly benefit from being coached. In this course, we explore supervision from the mind-set of a coach; where a partnership supp​ortive of employee development is the focus. We build the critical coaching skills necessary to enhance that partnership, and give managers the tools and confidence needed to embrace the coaching role successfully. We navigate through a coaching model which gives managers a solid framework for holding various types of coaching conversations, including the preparation, implementation, and follow- up needed to support the coaching partnership.


  • Identify the personal qualities of a coach that are critical to employees
  • Determine the roles and responsibilities of a coach
  • Assess when a coaching opening exists for an employee
  • Assess current coaching skills and behaviors through use of the Coaching Process Questionnaire
  • Become more skillful at using effective communication techniques in a coaching context
  • Utilize a coaching conversation model
  • Practice coaching conversations and receive feedback from peer participants

Designed For

Managers, supervisors, team leads, and anyone who does formal or informal workplace coaching​


0.70 Continuing Education Units
Course ID #COACH104H

Class Details

Location:Employers Council - Arizona Regional Office, 7975 N Hayden Rd Ste D280, Scottsdale, AZ 85258-3247
Time:8:30 am to 4:30 pm
List Price:$235.00

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