HR Competencies

  • ​Communication
  • Relationship Management

Objective

Would you like to be able to face problems directly and resolve them quickly? Are you able to handle stressful interpersonal situations effectively? This class will help you gain the confidence needed to make difficult decisions without creating resentment, anxiety, or guilt. This class focuses specifically on situations where support staff may feel the risk is too high to deal assertively with customers, clients, bosses, or coworkers.

Outline

Assertiveness—An Overview
  • Recognizing it and the alternatives
  • Criteria for assertive behavior
  • Assessing assertive skills 

​Tools and Strategies

  • Clarifying complicated issues
  • Stating needs clearly
  • Dealing effectively with criticism and rejection
  • Handling anger and hostility
  • Recognizing and stopping manipulative behavior
  • Resolving conflict responsibly
  • Learning when and how to say “no”

Designed For

Support staff

Facilitator

Employers Council staff​


Credits

1.30 Continuing Education Units
6.00 SHRM-PDC
Course ID #PDEV102



Class Details

Location:Employers Council, 1799 N Pennsylvania St, Denver, CO 80203-1310
Date:01/24/2019-01/25/2019
Time:8:30 am to 4:00 pm
List Price:$345.00
Location:Employers Council, 1799 N Pennsylvania St, Denver, CO 80203-1310
Date:07/25/2019-07/26/2019
Time:8:30 am to 4:00 pm
List Price:$345.00
Location:Employers Council, 1799 N Pennsylvania St, Denver, CO 80203-1310
Date:11/25/2019-11/26/2019
Time:8:30 am to 4:00 pm
List Price:$345.00

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