HR Competencies

  • ​Communication
  • Relationship Management

 

To teach participants the skills to: 1) face problems directly and resolve them quickly; 2) to handle stressful interpersonal situations effectively; 3) and gain the confidence needed to make difficult decisions without creating resentment, anxiety, or guilt. This class focuses specifically on situations where support staff may feel the risk is too high to deal assertively with customers, clients, bosses, or coworkers.

Tools and Strategies

  • Clarifying complicated issues
  • Stating needs clearly
  • Dealing effectively with criticism and rejection
  • Handling anger and hostility
  • Recognizing and stopping manipulative behavior
  • Resolving conflict responsibly
  • Learning when and how to say “no”

Who Should Attend

Support staff

Facilitator

Employers Council staff

 

Credits

1.30 Continuing Education Units
6.00 SHRM-PDC
Course ID #PDEV102



Class Details

Location:Employers Council, 1799 N Pennsylvania St, Denver, CO 80203-1310
Date:10/14/2020-10/15/2020
Time:8:30 am to 4:00 pm
Member Price:$345.00
Non-Member Price:$520.00
Note:New date
Location:Employers Council - Northern Regional Office, 5250 Hahns Peak Dr Ste 140, Loveland, CO 80538-8712
Date:12/10/2020-12/11/2020
Time:8:30 am to 4:00 pm
Member Price:$345.00
Non-Member Price:$520.00
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