HR Competencies

  • ​Communication
  • Relationship Management


To teach participants the skills to: 1) face problems directly and resolve them quickly; 2) to handle stressful interpersonal situations effectively; 3) and gain the confidence needed to make difficult decisions without creating resentment, anxiety, or guilt. This class focuses specifically on situations where support staff may feel the risk is too high to deal assertively with customers, clients, bosses, or coworkers.

Tools and Strategies

  • Clarifying complicated issues
  • Stating needs clearly
  • Dealing effectively with criticism and rejection
  • Handling anger and hostility
  • Recognizing and stopping manipulative behavior
  • Resolving conflict responsibly
  • Learning when and how to say “no”

Who Should Attend

Support staff


Employers Council staff



1.30 Continuing Education Units
Course ID #PDEV102

Class Details

There are no scheduled instances of this class for the remainder of the year. Check out our new course catalog this fall, or click below to explore onsite options.

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